I’ve had OK service from American in the past. Sure there are always delays the planes are old and shabby and the seats are too close together, but that’s air travel in the 21st century.
I’m AAdvantage Platinum, over the last two years I’ve flown over 100,000 miles on American Airlines, but after today, no more. Airline “loyalty” is strictly one way, and it’s not from American.
My flight from San Diego to DFW was delayed today, but I was able to get on an earlier flight, first class no less. They were supposed to move my checked bag to the earlier flight, at least that’s what they told me in San Diego. When I got to DFW though I learned that my bag didn’t make the flight.
Well, OK, I’ve had bags delayed before, not that big a deal they can deliver it, right?
I talked to the baggage desk, I called the AAdvantage 800 number, but I was stone walled at every turn. They told me I had to wait at DFW airport for another four hours to get my bag. (As of this time the flight hasn’t even ARRIVED in San Diego yet, so who knows when it will actually get to DFW)
OR I can pay COD to have it delivered.
Well. That. Just. Sucks.
I know shit happens, and really, it’s not as bad as it sounds. My contract pays me travel time, so I’m logging serious over time hours while waiting for my bag, so there is an upside to all this.
What makes me mad, and the reason I will no longer pick American first, is the attitude of EVERYONE I talked to about this. They made it clear that, although it was American’s screwup, they did not care in the least. No one, not a single person offered to have my bag delivered to my house.
It wasn’t just the person at the baggage claim desk. It was several people, and it was even at the AAdvantage Platinum support number. That tells me this is American Airlines POLICY, and not just poor customer service from someone having a bad day.
So that’s it. No more.
Since all the airlines suck, and customer loyalty means nothing, from now on I’m just flying whatever suck ass airline is the cheapest to where ever I need to go.
Or driving if I can get there within a day.